Working at Silvermere Care Home
Redhill Road, Cobham, KT11 1EF
Operated by Avery Homes Weybridge Limited
72 bedsResidential homes
Workplace Score
4.9/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 4.9/10
Key Finding
"Staff get good training and feel supported, but no permanent manager and safety slips with mattresses hold it back."
Safety & Risk
5/10
!
We did observe that 3 people’s pressure mattresses where not always set to the correct weight of the person... During the visit we did identify that where people had urinary incontinence, their mattresses had not always been cleaned appropriately on 1 floor.
Staff Culture
6/10
✓
Staff told us they felt leaders were keen on ensuring staff wellbeing. Comments included, “We all have enough and regular breaks...” and “Now it is much much better. I am mentally so relaxed, my team are happy.”
Staffing Levels
5/10
!
We observed there were sufficient staff to support people during the day... Staff told us, “We have more than enough staff. If a staff member calls in sick, we have enough of our own staff to call up for cover. If there’s no one available, then we call agency staff.”
Training & Dev
6/10
✓
Staff were provided with appropriate training and supervisions. The manager told us training was ongoing and any additional opportunities for specialist training would be provided. One member of staff told us, “They give you a lot of training here.”
Management
2/10
✕
The service was being supported by a ‘turnaround’ management team whilst they recruited for a new registered manager. One of the senior leaders was stepping into the management role for the interim.
Programmes
5/10
!
We observed multiple activities taking place in the service on the day of our visit which were varied based on people’s capabilities. There was also an entertainer in the afternoon.
Points to consider
No permanent manager in place, using a temporary turnaround team while recruiting one.
The service was being supported by a ‘turnaround’ management team whilst they recruited for a new registered manager. One of the senior leaders was stepping into the management role for the interim.
Some safety risks like pressure mattress settings and cleaning for incontinence not always done right until fixed on the day.
We did observe that 3 people’s pressure mattresses where not always set to the correct weight of the person. This reduced the effectiveness and placed people at increased risk of developing pressure sores... where people had urinary incontinence, their mattresses had not always been cleaned appropriately on 1 floor.
Enough staff but agency workers sometimes do not know residents diets and needs.
During lunch we found an agency member of staff was not aware of the dietary needs of people and often would not support people proactively until prompted by other staff.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: October 2025
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews