Working at Silverdale

Manager in post but oversight gaps like poor record-keeping and missing mental capacity paperwork hold back strong leadership.

The service did not maintain complete and accurate records in respect of all service users. Systems to assess, monitor and improve the quality of the service were not established.

Just basic outings like shopping and local interests, no activities coordinator or special programmes to make work more varied and fun.

Staff supported people to go shopping and pursue their interests in the local area.

Medication recording issues with creams not always dated or accurately noted, so safety processes have minor gaps.

Creams were not consistently dated when opened. This meant we could not be assured they remained effective and safe to use.