Working at Silverdale
20 Bents Avenue, Stockport, SK6 2LF
Operated by Borough Care Ltd
47 bedsResidential homes
Workplace Score
5.3/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 9 February 2026
Score: 5.3/10
Key Finding
"People feel safe with strong recruitment and risk checks, plus varied activities, but staffing shortages and weak management oversight hold it back."
Safety & Risk
7/10
✓
People felt safe, staff suitably recruited with safeguarding training, risks assessed, medicines as prescribed, falls champion and incident analysis in place.
Staff Culture
6/10
✓
Staff felt well supported and that as a team they all worked well together; staff spoke positively about the management team.
Staffing Levels
4/10
!
There was not always enough staff to meet people's needs in a timely way; times when it was difficult to find staff and staff reported being very busy.
Training & Dev
6/10
✓
Staff were provided with a variety of training and overall compliance was good; deputy had oversight and booked required training.
Management
4/10
!
Registered manager in post but not on-site during inspection; systems and checks did not demonstrate issues like staffing were always identified.
Programmes
6/10
✓
Dedicated activity and lifestyles facilitator arranged variety of activities, trips out like Blackpool lights, themed sessions, 'fresh 15' outdoor initiative.
Points to consider
Not enough staff at times so care workers are rushed, busy, and sometimes hard to find quickly around the building.
There were times when it was difficult to find staff, and groups of people were left in communal areas with no staff near to provide support, should it be required quickly.
The permanent manager was not on site during the inspection and oversight systems miss spotting problems like staffing shortfalls.
A registered manager in post, but they were not on-site and we were supported during the inspection by the deputy manager; systems did not demonstrate that issues were being identified.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: January 2024
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Requires improvement
Staff Reviews
Direct feedback from current and former employees
No one has reviewed yet. Be the first.
Scan the QR code or tap the button to chat with us on WhatsApp. Your identity stays completely anonymous.
Chat on WhatsAppSources
- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews