Working at Silverbirch Home
14 - 16 Beauchamp Avenue, Birmingham, B20 1DR
Operated by Bellview (UK) Ltd
9 bedsResidential homes
Workplace Score
6.1/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 6.1/10
Key Finding
"Staff feel valued in a positive culture with an approachable manager, but heavy agency staff use and basic activities hold it back."
Safety & Risk
7/10
✓
Staff understood how to keep people safe. Staff told us they had received training and could explain to us what it meant to safeguard. Accidents and incidents were recorded by staff for the management team to review.
Staff Culture
7/10
✓
Staff we spoke with spoke warmly about working at the home. Staff told us they enjoyed working at the home. Staff felt able to seek help and guidance as well as contribute ideas to care planning.
Staffing Levels
5/10
!
The deputy manager explained that they did not recruit people as permanent staff unless they had worked at the home before. They shared that most staff had worked at the home via an agency.
Training & Dev
6/10
✓
Staff we spoke with told us they received training and support and that they could access further training if they needed. Staff were keen to share with us the training they had attended.
Management
7/10
✓
Staff reported that they could approach the registered manager and seek clarification on people's care if needed. One staff member told us they enjoyed a good working relationship with the registered manager who they found approachable and easy to talk with.
Programmes
4/10
!
We saw people participating in activities such as crafts and puzzles. One person told us they liked going shopping in the local shopping centre and that they did this regularly. Another person told us they went out for meals sometimes.
Points to consider
Staffing is adequate but relies on agency workers trialling the home before becoming permanent.
most staff had worked at the home via an agency and this had allowed people and the management to get to know staff.
Only basic activities like crafts, puzzles, shopping trips and meals out with no dedicated coordinator or specialist programmes.
people participating in activities such as crafts and puzzles. One person told us they liked going shopping in the local shopping centre... went out for meals sometimes
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: March 2018
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews