Last updated: 10 February 2026
"Praised management and positive team culture where staff feel valued, but basic activities and standard training hold it back."
Provider had systems to safeguard people; risks identified and managed; accidents analysed to minimise future incidents; medicines managed safely with robust audits.
There was a positive team culture; staff felt valued and involved with a say in service development; 'We have a good staff team... solid, they are a credit to the service'.
There were enough staff to meet people's needs and where people needed one to one staffing this was maintained; staff told us there were always enough staff available.
Staff received training and support to carry out their role effectively; staff told us the training gave them the skills required; supervision sessions took place regularly.
Both staff and relatives spoke highly of the management team; 'You can talk to any of the managers or staff'; management team worked on shift to support people.
People had access to regular day services and activities; planned regular activities schedules including attending day centres and visits out in the community; minibus for outings.
Only basic outings and day centre visits, no dedicated activities coordinator or special programmes to vary the work beyond routine care.
People had access to regular day services and activities while staying at the service. The service had a minibus to facilitate outings to various places of interest... attending day centres and visits out in the community.
Just standard training to do the job, no specialist courses or funded qualifications for career growth.
Staff received training and support to carry out their role effectively. Staff we spoke with told us the training they received gave them the skills and knowledge required.
Staffing is enough for needs but no details on stable team or low staff turnover to make workloads easy.
There were sufficient staff available to meet the needs of people who used the service... there were enough staff to meet people's needs and where people needed one to one staffing this was maintained.
AI Generated
Last inspected: August 2021
Management Quality
Well-led: Good
Direct feedback from current and former employees

Scan the QR code or tap the button to chat with us on WhatsApp. Your identity stays completely anonymous.
Chat on WhatsApp