Working at Silver Oaks Residential Care Home
11 Silver Street, Coalville, LE67 5EW
Operated by Keenglen Care Homes Limited
19 bedsResidential homes
Workplace Score
7.2/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 7.2/10
Key Finding
"Experienced management that listens, strong training and a happy team, although adequate staffing and basic activities hold it back."
Safety & Risk
7/10
✓
Medicines were administered by senior care staff who had received the relevant training... improvements had been made and people's medicines were well managed.
Staff Culture
8/10
✓
Staff were positive and happy as a team and in their roles... positive teamwork and respecting diversity within the staff team.
Staffing Levels
6/10
✓
People were supported by sufficient staff to meet their needs and this was confirmed by people and staff who we spoke with.
Training & Dev
8/10
✓
Staff told us training was provided in areas which were relevant... 'The [registered] manager supports us to undertake further training in our areas of interest.'
Management
8/10
✓
The registered manager was experienced and took the time to listen and responded to people, staff and others.
Programmes
6/10
✓
People were supported to participate in activities... pampering, nail care, walks around the village, day trips, memory boxes and re-starting yoga.
Points to consider
Staffing is adequate to meet needs, but nothing extra like low agency use or standout retention is mentioned.
People were supported by sufficient staff to meet their needs and this was confirmed by people and staff who we spoke with.
Some activities like walks, pampering and yoga are offered, but no specialist programmes or creative innovations to vary the role.
A member of staff had recently taken on the responsibility of co-ordinating in-house activities for people. They were exploring activities... including memory boxes and re-starting yoga.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: June 2018
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews