Working at Silver Court
Halsford Lane, East Grinstead, RH19 1PD
Operated by Anchor Hanover Group
42 bedsResidential homes
Workplace Score
6.8/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 9 February 2026
Score: 6.8/10
Key Finding
"Stable long-serving staff and strong safety from harm, but leadership lacks hands-on support for staff and training misses career development."
Safety & Risk
8/10
✓
People were protected from the risk of harm and abuse, staff understood how and who to report concerns to. A relative spoke positively about how staff had supported them and their loved one who had been involved with a safeguarding incident. They felt reassured by the actions staff had taken to make sure their relative and other people were safe.
Staff Culture
/10
✕
Staffing Levels
7/10
✓
People were supported by enough trained and skilled staff, many of whom had worked at the service for many years. We observed enough staff to respond to people’s requests and answer call bells promptly.
Training & Dev
7/10
✓
Staff completed training and the registered manager sourced additional training from visiting healthcare professionals, for example, training in supporting people living with dementia and mental health. Staff received training and supervision.
Management
6/10
✓
The registered manager took concerns seriously and responded to feedback in a timely way, making sure the complainant was satisfied with the outcome.
Programmes
6/10
✓
People were engaged and stimulated. Activities and planned events were designed around people’s feedback. People went out regularly to cafes, the pub and for walks. Links with the local community meant school and nursery children would visit people.
Points to consider
Manager handles feedback and complaints but no staff comments on feeling well supported or leadership being hands on.
The registered manager took concerns seriously and responded to feedback in a timely way, making sure the complainant was satisfied with the outcome.
Training includes specialist sessions on dementia and mental health but no funded qualifications or career development paths.
Staff completed training and the registered manager sourced additional training from visiting healthcare professionals, for example, training in supporting people living with dementia and mental health.
Regular outings, walks and school visits provide some variety but no specialist programmes or therapeutic training for staff.
Activities and planned events were designed around people’s feedback. People went out regularly to cafes, the pub and for walks. Links with the local community meant school and nursery children would visit people.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: February 2024
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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Chat on WhatsAppSources
- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews