Last updated: 10 February 2026
"Enough staff, up-to-date training and a supportive team, but limited activities, infection control shortfalls and unreliable oversight hold it back."
Shortfalls remained with infection control processes and procedures with some equipment and bedding found to be unclean.
Staff were complimentary about working at Silver Birches. One staff member told us, 'We work well as a team, and I enjoy working here. The team support each other here.'
At this inspection we found there were now sufficient numbers of staff... Staff told us they were satisfied with the number of them on duty at any one time.
At this inspection we found all training was in date... New staff completed an induction programme. Staff received frequent supervision with a senior staff member.
Not enough improvement had been made at this inspection and the provider was still in breach of regulation 17... shortfalls were due the absence of the care manager.
There was limited activity at the service for people to occupy their time. We have made a recommendation about activities.
Little in the way of activities, so the role is mostly routine personal care like helping with washing, dressing and meals.
There was limited activity at the service for people to occupy their time.
Some equipment and bedding unclean, infection control checks not consistent enough.
Shortfalls remained with infection control processes and procedures with some equipment and bedding found to be unclean.
Oversight and quality checks not fully reliable, missed issues like unclean equipment when care manager away.
The provider and registered manager told us these shortfalls were due the absence of the care manager. This meant the provider and registered manager had not put in place the necessary arrangements to ensure full oversight.
AI Generated
Last inspected: October 2023
Management Quality
Well-led: Requires improvement
Direct feedback from current and former employees

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