Working at Silver Birches

Little in the way of activities, so the role is mostly routine personal care like helping with washing, dressing and meals.

There was limited activity at the service for people to occupy their time.

Some equipment and bedding unclean, infection control checks not consistent enough.

Shortfalls remained with infection control processes and procedures with some equipment and bedding found to be unclean.

Oversight and quality checks not fully reliable, missed issues like unclean equipment when care manager away.

The provider and registered manager told us these shortfalls were due the absence of the care manager. This meant the provider and registered manager had not put in place the necessary arrangements to ensure full oversight.