Last updated: 10 February 2026
"Staff feel valued and included in decisions with strong safety and ongoing training, but unclear staff stability and no dedicated activities coordinator hold it back."
Where safeguarding concerns or incidents had occurred, these had been reported by the manager to the appropriate authorities and we could see records of the actions that had been taken by the service to protect people. The manager reviewed all incidents to ensure appropriate actions were taken.
Staff felt valued and respected by their manager and were included in decisions about service development.
The manager made sure sufficient numbers of appropriately trained staff were on duty throughout the day and night. Rotas showed there were enough care workers to flexibly cover the needs of people who used the service.
Staff told us they had access to ongoing training and development relevant to their role. This included refresher training and updates in specific skills to meet individual's specific needs.
Staff felt valued and respected by their manager and were included in decisions about service development.
The service provided a very varied and innovative range of activities while people were on their short breaks. One relative told us, "Silver Birch is continually improving with greater emphasis on trips and excursions."
Staff numbers are enough to meet needs but no details on team stability or agency use.
There were sufficient numbers of suitably qualified staff to meet people's needs.
Varied activities including trips are offered but no dedicated coordinator or specialist programmes mentioned.
The service provided a very varied and innovative range of activities while people were on their short breaks.
AI Generated
Last inspected: October 2019
Management Quality
Well-led: Good
Direct feedback from current and former employees

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