Working at Silver Birch Care Home
31-33 Silver Birch Road, Birmingham, B24 0AR
Operated by Silver Birch Care Home Ltd
23 bedsResidential homes
Workplace Score
5.5/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 5.5/10
Key Finding
"Good training and a consistent staff team create a supportive culture, but weak governance, safety investigations and no structured activities programme hold it back."
Safety & Risk
4/10
!
The provider did not always have a proactive and positive culture of safety... Incidents were not always investigated, and lessons were not always learnt... The service was in breach of the legal regulation related to safe care and treatment.
Staff Culture
6/10
✓
Staff told us they felt supported by the management team. Staff spoke positively about the management team. They felt well supported and confident in their job roles... Everyone spoke about teamwork.
Staffing Levels
6/10
✓
People received support from a consistent staff team. This ensured people were able to build trusting relationships with staff who knew their needs well.
Training & Dev
8/10
✓
Staff received good quality training in all areas relevant to their role. This included additional training in specialised health conditions such as Parkinson’s, Diabetes and end of life care. Staff had completed nationally recognised qualifications in health and social care, including the Care Certificate.
Management
4/10
!
The service was in breach of legal regulation in relation to good governance... systems to oversee the safety of people’s home environment were not robust and failed to identify risks.
Programmes
3/10
✕
People also said they were supported to attend appointments and activities outside of the home which they enjoyed.
Points to consider
No structured activities programme or coordinator, so the role is mostly routine personal care with just occasional outings.
People also said they were supported to attend appointments and activities outside of the home which they enjoyed.
Managers' checks and audits are not strong enough and missed important risks.
The service remains in breach of the regulation... Systems were therefore not robust enough to demonstrate good governance.
Not all incidents get fully investigated and lessons are not always learnt to improve safety.
Incidents were not always investigated, and lessons were not always learnt to identify and embed good practice.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: June 2025
Requires improvement
Safe
!
Requires improvement
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Requires improvement
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Chat on WhatsAppSources
- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews