Working at Silver Birch

Staff missed spotting and reporting some possible abuse incidents, and medicines weren't always handled safely.

records showed there had been a number of safeguarding incidents that had not been reported to the appropriate authorities for further action. Medicines were not always appropriately managed.

Staff lack specialist training like for mental health, and have mostly done e-learning since the pandemic.

raised concerns regarding the lack of specialist training available to them to enable them to support people effectively... since the pandemic, all staff training had been e-learning.

Quality checks failed to spot problems like missed safeguarding alerts, so manager lacks full oversight.

Quality assurance systems in place had failed to identify concerns found on inspection... did not provide the registered manager with complete oversight of the service.