Working at Silvanna Court

Safeguarding procedures in place; staff trained with good awareness. Concerns shared quickly; gaps in some risk assessments swiftly rectified by manager.

Staff member told us, “The care in Silvanna Court is very person-centred... I really love this about the home.” Staff felt able to raise concerns dealt with quickly; staff suggestions folder implemented.

We observed enough staff during our on-site assessment to ensure people’s safety. “There are a lot of regular staff, and they know my relative well.”

Staff had received appropriate training and been inducted. Management had sourced specialist training around areas identified from lessons learnt. Systems in place for training and supervision.

Staff feedback was positive about management and the support they received. A staff member told us, “The management is approachable, and they come out and help us.”

Provider worked closely with local school for regular reading and singing activities. People attended outings like beach, garden centre, pub lunch; wellbeing one to ones for activities observed.