Working at SignHealth Polestar
Office Suite, Fairlie House, Birmingham, B23 5TD
Operated by SignHealth
6 bedsResidential homes
Workplace Score
6.5/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 6.5/10
Key Finding
"A supportive culture where staff support each other and good safety management, but no structured activities programme and only standard training hold it back."
Safety & Risk
7/10
✓
People were kept safe and secure from risk of harm. Potential risks to people had been assessed and managed appropriately by the provider.
Staff Culture
8/10
✓
A member of staff said, 'It's nice here, all the staff are deaf and we all support each other'.
Staffing Levels
6/10
✓
During our visit we saw there were sufficient numbers of staff to respond to people's needs when required.
Training & Dev
6/10
✓
Staff had received appropriate training and had the skills they required to meet people's needs. We saw the provider had training plans in place which were reviewed and updated on a regular basis.
Management
7/10
✓
The manager told us that along with structured supervision sessions, they operated an open-door policy for informal discussion and guidance when needed.
Programmes
3/10
✕
A person told us, 'I enjoy [sporting activity], staff are arranging it for me when the weather improves'.
Points to consider
No structured activities programme or coordinator, so the role is mostly routine support like helping with cooking and cleaning.
People told us they were happy with the support they received from care staff with meals and drinks. One person we spoke with said, 'Staff help me with cooking and cleaning, but I do a lot of cooking myself'.
Staffing is adequate with enough staff to meet needs, but no details on low turnover or minimal agency use.
A person we spoke with told us, 'There's enough [staff] here to make sure we're [people] OK'.
Only standard training and supervision, no specialist courses or funded qualifications for career development.
Staff had received appropriate training and had the skills they required to meet people's needs.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: February 2019
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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Chat on WhatsAppSources
- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews