Last updated: 10 February 2026
"A supportive culture where staff support each other and good safety management, but no structured activities programme and only standard training hold it back."
People were kept safe and secure from risk of harm. Potential risks to people had been assessed and managed appropriately by the provider.
A member of staff said, 'It's nice here, all the staff are deaf and we all support each other'.
During our visit we saw there were sufficient numbers of staff to respond to people's needs when required.
Staff had received appropriate training and had the skills they required to meet people's needs. We saw the provider had training plans in place which were reviewed and updated on a regular basis.
The manager told us that along with structured supervision sessions, they operated an open-door policy for informal discussion and guidance when needed.
A person told us, 'I enjoy [sporting activity], staff are arranging it for me when the weather improves'.
No structured activities programme or coordinator, so the role is mostly routine support like helping with cooking and cleaning.
People told us they were happy with the support they received from care staff with meals and drinks. One person we spoke with said, 'Staff help me with cooking and cleaning, but I do a lot of cooking myself'.
Staffing is adequate with enough staff to meet needs, but no details on low turnover or minimal agency use.
A person we spoke with told us, 'There's enough [staff] here to make sure we're [people] OK'.
Only standard training and supervision, no specialist courses or funded qualifications for career development.
Staff had received appropriate training and had the skills they required to meet people's needs.
AI Generated
Last inspected: February 2019
Management Quality
Well-led: Good
Direct feedback from current and former employees

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