Working at SignHealth Longley Road

The provider had a proactive and positive culture of safety... Staff reviewed incidents and accidents promptly... Medicines were managed safely and effectively... Records confirmed there were no errors or omissions.

Staff told us the culture within the service was positive, open, and supportive. Managers regularly checked in with team members... Staff described the leadership team as approachable, inclusive, and genuinely invested in both resident and staff wellbeing.

There were always enough suitably skilled and experienced staff to meet people’s needs safely and effectively. Professionals described staffing levels as “excellent,” with good communication and proactive risk management.

Every member of staff was required to hold at least a Level 2 British Sign Language (BSL) qualification... Supervisions were held every 6 weeks... Training records confirmed that mandatory training was up to date and regularly refreshed.

Leaders were visible, knowledgeable and supportive, helping staff develop in their roles. Staff felt supported to give feedback and were treated equally, free from bullying or harassment.