Last updated: 9 February 2026
"Supportive management, warm culture and well-trained BSL staff, but occasional staffing shortages and basic activities hold it back."
Overall, medicines were safely managed... Risks to people's care were identified and well managed... Systems were in place to protect people from the risk of abuse.
People and relatives shared positive feedback about the care provided... we observed positive and warm interactions between people and staff.
Staffing levels were safe but we received mixed feedback in relation to staffing... one person told us the service was "a bit short staffed".
People were supported by a consistent team who had the appropriate skills and training. All staff communicated with people using British Sign Language.
People and staff told us the management were supportive and any issues raised would be acted on timely and appropriately.
People were involved in several activities in their home and out in the community. People were encouraged to be independent and enhance their skills.
Staffing is adequate but recent team changes mean some residents feel it is a bit short staffed at times.
Staffing levels were safe but we received mixed feedback in relation to staffing... one person told us the service was "a bit short staffed".
Only basic activities in the home and community outings with no coordinator or special programmes, so the role is mostly routine personal care.
People were involved in several activities in their home and out in the community.
AI Generated
Last inspected: February 2024
Management Quality
Well-led: Good
Direct feedback from current and former employees

Scan the QR code or tap the button to chat with us on WhatsApp. Your identity stays completely anonymous.
Chat on WhatsApp