Last updated: 10 February 2026
"Approachable managers and supportive culture, although standard training and occasional shift cover struggles hold it back."
Systems were in place to safeguard people from abuse... Where people received support with medicines... this was done safely. Some further information was required... management team had started to address this.
Staff felt well supported by colleagues, and managers. This included the management team who worked at the service on a day to day basis.
There were enough staff to support people... Staff told us a regular number of workers were on shift each day... they occasionally struggled to cover shifts.
Staff received relevant training which was refreshed at regular intervals.
People who used the service and staff provided positive feedback about the management team. They said they were accessible and approachable.
People talked enthusiastically about activities and outings they engaged in... museum, golf, bowling... deaf club; last week we did badminton.
Only standard training with regular refreshers, no specialist courses or funded qualifications.
Staff received relevant training which was refreshed at regular intervals.
Activities are mostly community outings like bowling and museum visits, no dedicated coordinator or innovative programmes.
People talked enthusiastically about activities and outings they engaged in... museum, golf, bowling... deaf club; last week we did badminton.
Staffing is good with long serving team, but they occasionally struggle to cover shifts.
they occasionally struggled to cover shifts.
AI Generated
Last inspected: October 2019
Management Quality
Well-led: Good
Direct feedback from current and former employees

Scan the QR code or tap the button to chat with us on WhatsApp. Your identity stays completely anonymous.
Chat on WhatsApp