Last updated: 9 February 2026
"Staff enjoy supportive management, strong training and team culture with engaging activities and safety, although staffing lacks evidence of good retention without agency workers."
Comprehensive risk assessments regularly reviewed with picture versions. People received medicines as prescribed. Incidents recorded and analysed to prevent re-occurrence, with learning applied.
Staff said 'Oh yeah I love it here. It's a really good, well organised team here. We've got good communication and help each other out.' They were positive about supervision and training opportunities.
People and staff said there were enough staff on duty to meet people's needs. We observed staff had time to spend with people if they wanted them to. Staff continued to be safely recruited, with people meeting candidates.
Staff were very positive about the support and training they received. Staff training was up to date and monitored. Distance learning workbooks on nutrition, challenging behaviour and diabetes, with staff presenting to the team.
The staff team said they enjoyed working at Signhealth, were well supported by the management team. The management team had a robust quality assurance system to monitor and improve the service. There was an open culture, with involvement from people and staff.
People supported to participate in wide range of activities including local pub visits, airport plane watching, community groups, model plane collecting; visual timetables; referral to Signhealth Outreach for social skills training.
Staffing is good with enough staff to spend time with residents, but no details on low staff turnover or avoiding agency workers.
People and staff said there were enough staff on duty to meet people's needs. We observed staff had time to spend with people.
AI Generated
Last inspected: July 2019
Management Quality
Well-led: Good
Direct feedback from current and former employees

Scan the QR code or tap the button to chat with us on WhatsApp. Your identity stays completely anonymous.
Chat on WhatsApp