Working at Signature at Banstead
Croydon Lane, Banstead, SM7 3AG
Operated by Resident Care at Signature Opco LLP
96 bedsResidential homes
Workplace Score
6.0/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 6.0/10
Key Finding
"Approachable managers and positive staff culture with career progression, but staffing shortages using agency workers and incomplete medicines instructions need improvement."
Safety & Risk
5/10
!
The service did have safe systems for appropriate and safe handling of medicines... however specific administration instructions were not always documented. Care plans were detailed... however this was not always the case with as required protocol (PRN) where guidance on variable doses was lacking.
Staff Culture
7/10
✓
Feedback from staff relating to the management of the service was mostly positive. Most staff we spoke with told us managers were approachable... Multiple staff we spoke with told us of plans for career progression within the home.
Staffing Levels
5/10
!
There had been some staff shortages managed by agency staff, but this has improved since more staff have been recruited. Some people and their relatives were satisfied with the quantity and quality of staff available, however others did not feel there were always enough staff.
Training & Dev
6/10
✓
Staff received training appropriate to their role... such as safeguarding adults, health and safety, first aid, moving and handling and infection control. They also received training in relation to people's needs such as dementia care and end of life care.
Management
7/10
✓
Most staff we spoke with told us managers were approachable and dealt with any concerns they raised effectively. The registered manager had strong oversight of the service.
Programmes
6/10
✓
There was a monthly activities schedule and various activity plans were displayed... There were activities each day of the week and throughout the day on each unit. They were also supported to suggest activities or outings.
Points to consider
Staffing is adequate but nothing special, with some agency workers covering shifts and a few residents feeling there weren't always enough staff.
There had been some staff shortages managed by agency staff... others did not feel there were always enough staff to meet their needs.
Medication records sometimes lack full instructions for as-needed doses, which could make giving the right care trickier.
specific administration instructions were not always documented... guidance on variable doses was lacking.
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews