Working at Signature at Banstead

People were protected by the provider's safeguarding process and procedures. Staff and management took appropriate action in response to concerns.

Feedback from staff relating to the management of the service was positive. The service utilised the ‘Purple Heart Award Scheme’ to show appreciation to staff.

There had been some staff shortages managed by agency staff, but this has improved since more staff have been recruited.

The provider ensured all staff received training they identified as mandatory, such as safeguarding adults... They also received training in relation to people's needs such as dementia care and end of life care.

Most staff we spoke with told us managers were approachable and dealt with any concerns they raised effectively.

There was a monthly activities schedule and various activity plans were displayed... There were activities each day of the week and throughout the day on each unit.