Last updated: 10 February 2026
"Strong leadership and positive team morale, although staffing relies on agency workers and training is only basic."
Staff demonstrated good safeguarding knowledge; risks assessed and managed appropriately; safe medicines administration observed; learning from incidents cascaded to staff.
Staff spoke positively about team morale: 'We get a lot of support.' Relative: '(registered) manager values her staff who work extremely well together.'
There were sufficient numbers of suitably qualified staff... A staff member commented, 'Staffing levels are quite good. We make use of agency staff if we get short.'
Staff inducted with Care Certificate and essential training such as manual handling, falls prevention; training records confirmed up to date with regular supervision.
A relative commented, 'Extremely well-led and the (registered) manager values her staff who work extremely well together.' Management made themselves easily accessible and staff spoke positively about team morale.
Activities co-ordinator offered varied programme: quizzes, art class, French club, Chinese New Year, magic table for dementia sensory stimulation, cinema, school visits.
Staffing is adequate but relies on agency staff when short.
A staff member commented, 'Staffing levels are quite good. We make use of agency staff if we get short.'
Only standard mandatory training like Care Certificate and basics, no specialist courses or funded qualifications.
Staff received essential training such as practical manual handling, falls prevention, MCA and DoLS; incorporated Care Certificate into induction.
Varied activities with coordinator but no named specialist therapeutic programmes.
Activities included quizzes, art class, French club, magic table, but no named programmes like Namaste Care.
AI Generated
Last inspected: April 2020
Management Quality
Well-led: Good
Direct feedback from current and former employees

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