Last updated: 9 February 2026
"Strong leadership values staff and creates a positive culture with good support, although agency staff reliance and basic training hold it back."
People and relatives felt safe from abuse. Staff demonstrated good knowledge... Risks assessed and managed appropriately. Safe management of medicines and infection control.
There was a positive culture within the service... staff spoke positively about the team morale. A staff member commented, 'We (staff) get a lot of support.'
There were sufficient numbers of suitably qualified and skilled staff... A staff member commented, 'Staffing levels are quite good. We make use of agency staff if we get short.'
People received care and support from staff who were appropriately inducted, trained and supervised. Training records confirmed staff were up to date with their training.
A relative told us the service was, 'Extremely well-led and the (registered) manager values her staff who work extremely well together.' Management made themselves easily accessible.
The activities co-ordinator... offered a range of activities... French club, Chinese New Year, magic table for sensory stimulation, memory boxes, Daily Sparkle newspapers.
Staffing is adequate but they use agency staff when short-staffed.
A staff member commented, 'Staffing levels are quite good. We make use of agency staff if we get short.'
Only standard training like Care Certificate and basics, no specialist courses or funded qualifications.
Staff spoke positively about their induction experience... encompassed the Care Certificate... essential training such as manual handling, MCA... Annual appraisals had not been undertaken as yet.
AI Generated
Last inspected: April 2020
Management Quality
Well-led: Good
Direct feedback from current and former employees

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