Last updated: 10 February 2026
"Staff love the family-like culture and praise supportive management with stable staffing and training, but activities are limited to community outings and basic skills."
People were protected from the risk of abuse as staff had received training... Risk assessment and management plans were in place... People received their medicines safely and as prescribed... safe recruitment processes.
Staff described the culture... as 'person-centred', 'promoting independence', 'community involvement' and 'family'... 'I love it here' ... 'The guys are great.' ... 'We all really want to work here and support the people.' A relative said the service was 'Like a family.'
Sufficient staff were available to ensure people's needs could be met safely... The service did not use agency staff... shortfalls... covered by the staff team and the registered manager. Staff told us the registered manager often worked alongside them.
Staff told us they received the training and supervision they needed... regular training in a variety of topics... Specialist training... all staff were provided with the opportunity to obtain health and social care qualifications... regular supervision.
Relatives and staff told us the service was well managed. They praised the registered manager for their approachability and commitment... One member of staff said, 'It's the best place I've ever worked' and another said, 'They're so supportive.'
People were supported to be involved in community activities and to develop new skills... such as using public transport, becoming more independent with shopping, or experiencing new foods... supported people with achieving these goals.
No activities coordinator or specialist programmes mentioned, so the role focuses on community outings and basic skill-building like shopping and cooking rather than varied structured activities.
People were supported to be involved in community activities and to develop new skills such as using public transport, becoming more independent with shopping... At each visit staff supported people with achieving these goals.
AI Generated
Last inspected: October 2018
Management Quality
Well-led: Good
Direct feedback from current and former employees

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