Last updated: 10 February 2026
"Approachable managers and a supportive staff culture shine through, but staffing lacks strong retention and activities remain basic without specialist programmes."
The provider had a strong proactive and positive culture of safety, based on openness and complete honesty. Medicines were managed safely. Medicine records were up to date and accurate.
Feedback from an employee’s survey was overwhelmingly positive about the way the managerial team supported them. A member of staff said, “I want to highlight the way our management treats the staff, with respect, empathy, and a true sense of value.”
Enough staff were on duty to meet people’s needs. Call bells were answered in a timely manner.
Staff were supported to obtain other qualifications and take up further education. Staff had enhanced training to use these end-of-life tools.
Everyone we spoke with told us managers were approachable and visible in the home. The management team strived for excellence and went the extra mile.
The service had an activity program including weekly music therapy. One person said, “On Fridays a lady used to come in... sings... play their instruments... electric piano... essential oils and massage.”
Staff numbers are enough to get the job done and answer call bells promptly, but nothing said about low staff turnover or hardly any agency use.
Enough staff were on duty to meet people’s needs. Call bells were answered in a timely manner.
Regular visitor activities like music sessions and arts keep days varied, but no specialist programmes or staff trained in therapies.
One person said, “On Fridays a lady used to come in. We have done various pictures with ice creams. Now another lady comes in. In the mornings she sometimes sings. On a Monday a man and wife come in for an hour, and they play their instruments.”
AI Generated
Last inspected: November 2025
Management Quality
Well-led: Good
Direct feedback from current and former employees

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