Last updated: 10 February 2026
"Excellent leadership and a strong, valued team culture with sufficient staffing, although some recruitment checks needed quick fixes."
Strong proactive and positive culture of safety... robust system for monitoring incidents... lessons learned shared... but concern raised about lack of detail in one moving and handling plan, swiftly updated
Staff worked together exceptionally well as a team and felt valued... 'I feel valued at the service... Workload is manageable and managers will always listen'... team appreciation posts
There were sufficient staff available to meet people’s needs... The registered manager had a dependency tool... call monitoring audit... relatives said 'No problems with staffing at all... plenty of staff on duty'
Staff were supported by a highly motivated management team, who ensured staff received appropriate training. Staff competencies were reviewed... 'I have had all my supervision and my appraisal while working here'
The management team consisted of excellent leaders who... had the skills to deliver exceptional support... Leaders were visible, knowledgeable and supportive, and helped staff develop in their roles.
Activity co-ordinator met with people weekly... pop-up restaurants... ‘grow to plate’ initiative... in-house cinema, ice-cream van, community bingo, reptile visits, dance group exercises
Some concerns came up about checking new staff properly, even though the manager sorted it quickly.
However, during the process of assessment, we received some concerns regarding recruitment. The registered manager took appropriate action to find a swift resolution.
AI Generated
Last inspected: July 2025
Management Quality
Well-led: Outstanding
Direct feedback from current and former employees

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