Last updated: 10 February 2026
"Supportive visible manager and happy close-knit team, but unstructured activities and outdated recruitment checks need improvement."
People were safeguarded from abuse. Staff were trained in safeguarding procedures and they knew what action to take to protect people from harm and abuse. The registered manager audited all accidents, incidents and falls to check for trends and patterns and identify learning.
Staff told us they were happy working at the service and would recommend the service to others. 'We all stick together and help each other out as much as we can.'
There were enough staff to ensure people could choose the gender of staff providing personal care and to support them to take part in activities. People and relatives told us staffing levels were good.
Staff training records confirmed training completed was appropriate to their roles and responsibilities. Additional training was offered to keep up to date with best practice guidelines. Staff told us their training was 'comprehensive' and 'good.'
The registered manager had a visible presence within the service. Staff told us the registered manager would 'roll up her sleeves and get involved' and 'was always available.' The whole staff team felt supported by the registered manager.
People were supported by staff that knew about their hobbies and interests and supported them to engage in these. Activities were available for people to choose from. Activities were planned for individual people.
No dedicated activities coordinator or structured programme with variety like pet therapy or community trips, just support for individual hobbies.
Activities were planned for individual people. People who had specific hobbies, passions or wants, were supported to complete these, for example a person loved reading, so the provider arranged for them to volunteer and read to local school children.
Only standard training to meet basic needs, no specialist courses or funded qualifications mentioned.
Staff had received adequate training to meet people's individual care needs. Staff training records confirmed training completed was appropriate to their roles and responsibilities.
Recruitment process has gaps, like one worker's criminal record check not updated for nine years.
Records confirmed that Disclosure and Barring Service (DBS) checks were completed and references received before staff started employment, however, one staff member had not had an DBS update for nine years.
AI Generated
Last inspected: October 2019
Management Quality
Well-led: Good
Direct feedback from current and former employees

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