Working at Shulas

No activities programme or creative stuff mentioned, so the job is mostly routine personal care.

Staff told us that there were sometimes challenges in ensuring everyone received individual attention, within the hours commissioned, and explained that activities often had to be pre-planned.

Managers do not analyze accidents or share lessons with the team to stop repeats.

Incidents were reviewed and signed off by the registered manager, but no analysis was completed with a view to identify patterns and trends. There was limited evidence that lessons learnt were considered and shared with the team.

Risk plans do not always match up and behaviour guides lack enough detail for staff.

There were inconsistencies between paper care records and the electronic care planning system. In addition, behavioural support plans varied in detail and contained insufficient guidance about how to support people effectively in different situations.