Working at Shottermill House
Liphook Road, Haslemere, GU27 1NX
Operated by Pilgrims' Friend Society
31 bedsResidential homes
Workplace Score
6.7/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 6.7/10
Key Finding
"Staff feel valued and supported in a positive culture with approachable management, although staffing lacks team stability and training is standard."
Safety & Risk
6/10
✓
The provider had a proactive and positive culture of safety... People overall received safe support with their medicines, though some recording shortfalls with no impact on people.
Staff Culture
8/10
✓
Staff told us they felt supported, valued and treated with respect... A staff member said, 'I love it - the home and my role. I don’t go home stressed. It is nice to actually have a good day at work.'
Staffing Levels
6/10
✓
There were enough appropriately qualified and supported staff to provide timely and safe care... There was a calm atmosphere throughout the home with no one appearing rushed.
Training & Dev
6/10
✓
Staff received an induction appropriate for their role and ongoing training and support, including supervisions with more senior staff members.
Management
7/10
✓
The management team were approachable, visible and ensured the home’s culture was consistently monitored... Staff felt supported, valued and treated with respect by the provider.
Programmes
7/10
✓
'The range of activities is really impressive.' Hummingbirds provided one-to-one support, memory boxes and photo albums for reminiscence, individual hobbies like gardening, religious activities and volunteers.
Points to consider
Staffing is adequate with enough staff for safe care, but nothing special like long team stability or no agency use.
People and their relatives told us they thought there were enough staff on duty... Staff told us there were enough of them to provide care safely and in a timely way.
Only standard training with induction and supervisions, no specialist courses or funded qualifications.
Staff received an induction appropriate for their role and ongoing training and support, including supervisions with more senior staff members.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: September 2025
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews