Last updated: 9 February 2026
"Supportive management and a proud, happy staff team, although busy staffing and no dedicated activities coordinator hold it back."
The provider had systems in place to keep people safe from avoidable harm... Staff gave people their prescribed medicines safely.
Staff were proud to be working at the service and enjoyed their job... Staff were happy and proud to be working at Shortwood House. They felt they worked well as a team.
People and staff felt there were enough staff to meet people's needs. We saw that there were enough staff on duty on the day we visited. Although staff were busy, they were not rushing around.
Staff had the training they required to do their jobs and also received supervision and appraisal... access to ongoing training including nationally recognised qualifications in care.
Everyone praised the care manager and the provider and said they were approachable and supportive.
The staff team were all involved in arranging a wide range of activities for people to do. They organised group and individual activities... people were involved in cake decorating and a game of dominoes.
Staffing levels are enough to meet needs but staff get busy at times with no details on low staff turnover or agency use.
People and staff felt there were enough staff to meet people's needs... Although staff were busy, they were not rushing around and they met everyone's needs.
Activities include games and baking done by the care team with no dedicated coordinator or specialist programmes.
The staff team were all involved in arranging a wide range of activities... During our visit people were involved in cake decorating and a game of dominoes.
AI Generated
Last inspected: March 2019
Management Quality
Well-led: Good
Direct feedback from current and former employees

Scan the QR code or tap the button to chat with us on WhatsApp. Your identity stays completely anonymous.
Chat on WhatsApp