Last updated: 10 February 2026
"Approachability of the manager, positive staff morale and safe care, although high agency use and lack of structured activities hold it back."
People were protected from the risks of harm... People received their medicines safely, when they needed them
morale was good amongst the staff team. Staff spoke positively about working in the service
The service had enough staff to meet people's needs... although one commented on the high use of agency staff
Per 2019 comprehensive inspection: Staff had access to receive additional specialist training, such as mental health awareness, to ensure they could meet the person's needs
The manager is approachable and I can mention any concerns. There was a new registered manager who started in July 2021 and there was a clear staffing structure
Per 2019 comprehensive inspection: people told us they liked going out and this was offered... such as going out for meals and going to the cinema
High use of agency staff means the team is not fully stable yet
one commented on the high use of agency staff. The registered manager told us that this would be resolved by early 2022
Only basic outings like meals and cinema, no structured activities programme or coordinator
Per 2019 comprehensive inspection: people told us they liked going out... going out for meals and going to the cinema
Standard training with some specialist access but no details on funded qualifications or regular supervision
Per 2019 comprehensive inspection: Staff had access to receive additional specialist training, such as mental health awareness
AI Generated
Last inspected: December 2021
Management Quality
Well-led: Good
Direct feedback from current and former employees

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