Last updated: 9 February 2026
"Staff feel supported by management and the team with a positive culture, but unclear staff retention and basic training hold it back."
The provider had effective safeguarding systems and policies and procedures in line with the local authority guidance to protect people from avoidable harm. Staff we spoke with were confident the registered manager would act quickly if they reported any concerns.
Staff felt supported by the management team and were comfortable raising any concerns.
Sufficient numbers of appropriately trained staff were available to make sure people received the support they required. Staff levels were kept under review and were based upon the needs and dependency of people using the service.
Records showed, and staff confirmed, they had received a range of training relevant to their different roles. Staff confirmed they received regular supervision from the senior staff.
Staff we spoke with felt supported by the registered manager and the management team. They told us they were comfortable raising any concerns and felt there was a good team in the home supporting people.
People told us their usual social activities were maintained and there were also additional ones they liked to follow during their stays. We were told about going swimming, of staff hiring a car for trips out to places they wanted to visit, parties and other celebrations.
Staff numbers meet needs but no details on staff staying long-term or very low agency use.
Sufficient numbers of appropriately trained staff were available to make sure people received the support they required.
Training covers basics and supervisions happen regularly but no specialist courses or funded qualifications mentioned.
Records showed, and staff confirmed, they had received a range of training relevant to their different roles. Staff confirmed they received regular supervision from the senior staff.
Outings and social events happen but no dedicated coordinator or special programmes to make work more varied.
going swimming, of staff hiring a car for trips out to places they wanted to visit, parties and other celebrations.
AI Generated
Last inspected: June 2019
Management Quality
Well-led: Good
Direct feedback from current and former employees

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