Working at Short Break Service
62 Green Lane, Ealing, W7 2PB
Operated by London Borough of Ealing
10 bedsResidential homes
Workplace Score
6.9/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 9 February 2026
Score: 6.9/10
Key Finding
"Staff feel supported by management with very low turnover, but regular agency use and routine activities hold it back."
Safety & Risk
7/10
✓
Medicines were generally managed safely. Systems and processes to safeguard people from the risk of abuse. There were systems for learning when things went wrong.
Staff Culture
8/10
✓
Staff turnover was very low, which supported people to receive consistent care from staff who knew them well. Staff told us they felt supported, listened to, and valued.
Staffing Levels
6/10
✓
The provider had enough staff available to support people's needs. The service used regular agency staff and were actively recruiting to vacancies.
Training & Dev
6/10
✓
Staff had appropriate training and medicines competency testing to help ensure they were administering medicines safely. After being recruited, staff completed induction and training.
Management
8/10
✓
Staff told us they felt supported, listened to, and valued by the management team. One staff member said, '[The registered managers] door is always open. I feel very supported always.'
Programmes
6/10
✓
Staff supported people to various activities like local canal walks, shopping trips and lunches out. On the day of our visit people were being supported to attend some local day service centres.
Points to consider
Enough staff to get by, but they use regular agency workers and are still recruiting to fill vacancies.
The service used regular agency staff and were actively recruiting to vacancies.
Local outings and day centre visits, but no dedicated activities coordinator or specialist programmes to make the role more varied.
Staff supported people to various activities like local canal walks, shopping trips and lunches out.
Standard training and induction in place, but no specialist courses or funded qualifications mentioned.
Staff had appropriate training and medicines competency testing... staff completed induction and training.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: June 2023
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
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