Last updated: 10 February 2026
"Supportive manager, safe care and positive culture, but unstructured activities and routine programmes hold it back."
People continued to receive a safe service. Staff had received training in medicines administration and their competency was checked regularly... incidents were audited to identify any trends.
An open and positive culture was maintained by the service. The registered manager led and supported the staff team to focus upon person-centred support.
The staffing levels continued to be monitored and planned... A member of staff told us, 'I like working here because there are always enough staff to care for the people.'
New members of staff were supported through an induction program. Staff were then provided with regular training, supervision and a yearly appraisal.
People, relative and staff described the registered manager as supportive and approachable. The team manager had an open door policy and was a visible presence.
One person told us, 'I like coming here because it is fun and there is lots to do.' We saw people... working with the staff to prepare an evening meal... opportunities were provided to visit local amenities.
No activities coordinator or structured programme, so the role is mostly routine personal care with basic cooking and outings.
One person told us, 'I like coming here because it is fun and there is lots to do.' We saw people using the service working with the staff to prepare an evening meal of their choice.
Staffing is adequate with enough staff on shifts, but no details on low agency use or stable long-serving team.
A member of staff told us, 'I like working here because there are always enough staff to care for the people.'
Only standard induction, regular training and supervision, no specialist courses or funded qualifications.
New members of staff were supported through an induction program. Staff were then provided with regular training, supervision and a yearly appraisal.
AI Generated
Last inspected: December 2018
Management Quality
Well-led: Good
Direct feedback from current and former employees

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