Working at Sholden Hall Residential Home

Big safety problems like unsafe medicines, poor cleaning risking infections, and unmanaged risks such as diabetes or absconding make it risky to work here.

Medicines were not always managed safely. We saw the home was not clean in all areas... Records in relation to managing a person’s diabetes did not contain consistent and detailed person-centred guidance... Staff had not always followed their risk mitigation.

Leadership fails to spot and fix major issues through weak audits and oversight, so problems keep happening.

The quality assurance systems continued not to be effective and did not identify the issues we found during this inspection. Audits had not been effectively carried out.

Training covers basics but does not make sure staff do things right, leading to care gaps.

Although, staff training was in date, given the issues we found in relation to these areas of practice, reported on throughout the safe domain, we could not be assured staff training was effective at ensuring staff practice was always safe.