Working at Shoemaker Place
The Fillybrooks, Stone, ST15 0GD
Operated by Colourful Care 2 Limited
66 bedsResidential homes
Workplace Score
3.1/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 3.1/10
Key Finding
"Engaging activities and enough staff on shifts, but unsettled management, low morale and poor medicines safety hold it back."
Safety & Risk
2/10
✕
People were not supported to receive their medicines in a safe way. We found a controlled drug stored on the medicines trolley had not been labelled.”
Staff Culture
2/10
✕
Staff morale has not been good and management have been quite negative towards staff in the past. Managers need to spend time on the floor and ensure staff are following good practice.”
Staffing Levels
4/10
!
Although people told us there had been a lot of staff changes recently, people felt there were enough staff and staff treated them well. 'There has been a lot of staff changes, but they use consistent agency staff.'
Training & Dev
4/10
!
When we fed back to the management team there was a low ratio of staff who had completed end of life training which meant people were at risk of not having their end-of-life needs met, the management team responded straight away and put a plan in place.
Management
2/10
✕
A new manager had started in post the day before our inspection. They had started to get to know staff and were aware improvements were required in the quality of care provided.
Programmes
6/10
✓
We observed an activity coordinator working across both floors providing reminiscence therapy relating to food packaging from the past and flower arranging. People were able to participate in a range of individual and group activities including crosswords, cinema, physical and mental aerobics, quizzes and music events.”
Points to consider
No settled manager yet, with staff saying past ones were negative and did not listen well.
A new manager had started in post the day before our inspection.”
Medicines not stored or handled safely at times, and not always learning from accidents.
We found a controlled drug stored on the medicines trolley had not been labelled. This meant people were at risk of being given the wrong medication.”
Lots of agency staff and recent team changes make it feel unstable even if shifts are covered.
There has been a lot of staff changes, but they use consistent agency staff.”
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: June 2024
Requires improvement
Safe
!
Requires improvement
Effective
!
Requires improvement
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Requires improvement
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews