Working at Shirley View Nursing Home
23 Shirley Avenue, Sutton, SM2 7QS
Operated by Family Star Limited
22 bedsNursing homes
Workplace Score
6.6/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 6.6/10
Key Finding
"Supportive management, positive team culture and strong safeguarding, although staffing lacks retention details and training misses specialist courses."
Safety & Risk
8/10
✓
Staff understood their duty to safeguard people from abuse and managers worked proactively with agencies when concerns raised. Safety risks managed well with people involved and no unnecessary restrictions.
Staff Culture
7/10
✓
Staff said they felt very well supported by the manager. People said the staff team worked well together. Registered manager encouraged a culture where staff could raise concerns without fear.
Staffing Levels
6/10
✓
There were enough staff to support people with their needs. Managers reviewed staffing levels regularly to make sure there were enough suitably skilled and experienced staff on duty at all times.
Training & Dev
6/10
✓
Staff received relevant training to meet the range of people’s needs at the service. They were well supported through supervision and appraisal to continuously learn and improve their working practice.
Management
7/10
✓
Staff member said, 'Supervision is positive and helps me and motivates me in terms of my job. I feel very well supported by the manager.' Registered manager works on the floor and does daily spot checks.
Programmes
6/10
✓
Activities co-ordinator provided a wide range of activities at the service and in the community including personalised sports podcast, sensory pets and mats, hand massages, nail painting, and cultural events like kite-making for a festival.
Points to consider
Staffing levels are enough to keep things running but there's no info on staff staying long-term or using agency workers.
There were enough staff on duty to support people and meet their needs. Managers reviewed staffing levels regularly.
Training covers the basics and regular supervisions but no specialist courses or qualifications funded.
Staff received regular and relevant training to support them in their roles and they were well supported by managers to learn and continuously improve their working practice.
Activities programme has variety and a coordinator but no specialist named approaches or partnerships.
Staff supported people to take part in a wide range of activities to support their independence, health and wellbeing. Activities co-ordinator said they meet people and families to plan activities.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: February 2024
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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Chat on WhatsAppSources
- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews