Working at Shirelodge Nursing Home

Risks were managed, and people's care plans detailed current risks and individual needs. Medicines were managed safely, and infection control measures were followed.

Staff told us, and records showed, they regularly received one to one supervision and support.

There were enough staff available to ensure people's needs were met safely. The provider had an active staff recruitment programme in place. Systems were in place to plan staffing levels, which included using regular agency staff to fill staff vacancies.

Staff had completed a range of training relevant to their role and responsibilities in meeting people's individual needs. Staff also had opportunities for continued development. They spoke of having achieved qualifications relevant to their role.

People using the service, relatives and staff commented the registered manager was approachable and making a positive difference to the quality of the service.

Per 2020 comprehensive inspection: Two activity co-ordinators were employed in the home and delivered a range of activities for people which included arts and crafts, chair exercises, bingo and nail painting.