Working at Shire Oaks Court

Although some care plans were not in place or reflective of individual risks, people were safe, and staff knew the risks well. Medicines were managed in a safe way.

All staff we spoke with were happy with how the home was run and the support they received from their line manager or the registered manager. One staff member said, “Its brilliant, any little problem is resolved quickly.”

There were enough safely recruited staff available to support people. Staff confirmed there were enough of them.

We reviewed the training matrix, and this confirmed staff had received training that was up to date. This included training that was specific to people’s individual needs.

Staff felt supported and listened to by the registered manager and all the management team. They told us they had the opportunity to attend a variety of meetings.