Working at Shipston Lodge

People were safe because staff understood their responsibility to report any concerns to protect people from the risk of abuse. People received their medicines safely with competency assessments and an electronic system.

A relative told us about the positive culture that existed in the staff team which made the home welcoming and relaxed. This relative said, 'What I particularly like- the staff- there is a whole culture of being bright and helpful and happy'.

Overall, there were enough suitably trained and qualified staff to meet the needs of the people living at the home. However, some people and relatives told us they thought staffing levels were not always ideal.

Staff received training in key areas and staff said they felt supported to pursue additional training and opportunities to increase their knowledge and confidence. Competency checks were completed for staff.

The registered manager was visible to people and staff and they had a good knowledge of the people and the service. The registered manager said, 'If you don't work the floor, you don't know what is going on.'

There were regular activities organized which people attended set out by a weekly planner. Sessions included pet therapy, arts and crafts, seated stretch, musical sessions, as well as wordsearches, boardgames and garden walks.