Working at Shipdham Manor

Staff were aware of how to safeguard people from potential abuse. Systems were in place to ensure risks were suitably assessed and mitigated for. The provider was thorough when reviewing incidents to ensure appropriate lessons were learnt.

Staff commented that there was a strong sense of teamwork and all reported being happy in their work. One told us, 'I like the atmosphere here. It's like one big family.'

Staff retention was high, and no agency staff were used. Staff were complementary about staffing levels and the team spirit. The provider advised that currently the care team was deliberately overstaffed.

Training records showed almost 100 per cent compliance and staff spoken with confirmed their training was up to date. Staff were complimentary of the provider's commitment to career progression with many working towards achieving nationally recognised qualifications.

The feedback from both staff and people using the service regarding the registered manager was unanimously positive. The registered manager was seen to be accessible, compassionate and knowledgeable.