Working at Shila House

Accidents and incidents were well documented including immediate actions taken, outcomes and any learning. Staff had received safeguarding training and knew how to recognise and report any concerns of abuse. Risks were well managed... Medicines were well managed.

Per 2018 comprehensive inspection: Staff were positive about the support that they received from their supervisors and said that they felt able to discuss any issues that they wanted to. The registered manager promoted a culture of learning for the staff and staff told us that they felt supported.

The service did not use agency staff and there was a low turnover of staff. There were enough staff to ensure people’s care and support needs were met. All staff employed by the service had previous experience of working in care.

Per 2018 comprehensive inspection: Staff were positive about the management... Comments included, 'She [the registered manager] wants us all to learn and reach our full potential so she gives us an opportunity to learn' and 'I really like the manager because she will give you the opportunity of developing yourself'.