Working at Shetland House
St Hildas Business Centre, Whitby, YO22 4ET
Operated by Town & Country Care (Whitby) Ltd
5 bedsResidential homes
Workplace Score
7.4/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 7.4/10
Key Finding
"Supportive management, valued staff culture and strong training, although gaps in risk plans and basic activities hold it back."
Safety & Risk
6/10
✓
Risk management plans were in place although these lacked details. They did not clearly identify what the risks were, and control measures that had been put in place.
Staff Culture
8/10
✓
Staff told us they felt well supported... One staff member said, 'I get brilliant support. I feel listened to and valued. The management team are approachable.'
Staffing Levels
7/10
✓
People were supported by a consistent, well established team of staff... People and staff we spoke with told us staffing levels were sufficient.
Training & Dev
8/10
✓
Records showed staff had received an extensive amount of training relevant to their role which was all conducted face to face by a qualified trainer. Specialist training has also been provided.
Management
8/10
✓
People and staff told us management were open, honest and approachable. Staff told us the management team were supportive and always available.
Programmes
6/10
✓
People were encouraged to participate in a variety of activities. A variety of activities were available daily at the day centre and we observed people enjoying a singalong karaoke.
Points to consider
Risk plans missed details on specific risks and how to control them, so safety processes had gaps.
Risk management plans were in place although these lacked details. They did not clearly identify what the risks were, and control measures that had been put in place.
No specialist activity programmes or coordinator, just basic day centre options like singalongs, games and puzzles.
A variety of activities were available daily at the day centre and we observed people enjoying a singalong karaoke... variety of books, puzzles and board games available.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: January 2019
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews