Last updated: 10 February 2026
"Staff feel supported with a positive culture and strong safety, but low staffing leaves them stretched and unable to answer call bells quickly."
2020 IPC inspection: Assured safe infection prevention with effective PPE, testing, visitor controls, colour coding, outbreak management; 2019: safe medicines, safeguarding training, risks managed.
Per 2019 comprehensive inspection: Staff enthusiastic about work, felt supported by manager, genuine team confident to raise issues.
Per 2019 comprehensive inspection: Not sufficient staff to support complex needs safely, would have been unable to respond to emergency, staff stretched with call bells unanswered over 10 minutes.
Per 2019 comprehensive inspection: Comprehensive induction, regular supervision and annual appraisals, staff said training was good and sufficient for needs.
Per 2019 comprehensive inspection: Registered manager in post with robust quality monitoring and improvement plan, staff felt well supported.
Per 2019 comprehensive inspection: Regular planned activities including chair exercises, minibus outings, river cruises, entertainers, church services, school partnerships, art schemes.
Staffing levels too low for residents' needs, leaving care workers stretched, unable to answer call bells quickly or respond to emergencies.
There were only two members of staff on duty which meant that staff were unable to support people adequately and would have been unable to respond to an emergency. Staff told us that they felt stretched and that they did not always get a break. During our visit some call bells were ringing for more than ten minutes before being answered.
Managers did not use a tool to calculate staffing based on residents' changing needs.
The registered manager advised us that they did not use a dependency tool so that they could calculate the number of staff necessary to support the needs of the people using the service.
AI Generated
Last inspected: July 2019
Management Quality
Well-led: Good
Direct feedback from current and former employees

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