Last updated: 10 February 2026
"Approachable management and strong safety practices support staff well, although some agency staffing and standard training hold it back."
Risks were now assessed, monitored, and managed well. Medicines were now stored, managed, administered and disposed of safely. Where incidents had occurred or concerns were raised the registered manager took these seriously and identified any learning.
Staff felt involved and listened to. There were regular staff meetings and minutes were available for anyone who couldn't attend. People, their relatives and staff were positive about the home and the registered manager.
There were enough staff on each shift to support people safely, the registered manager established the number of staff required by looking at people's individual needs. A relative told us, 'There are some long standing staff who know my [relative] well and any new or agency staff seem to be deployed with these staff.'
Staff felt supported. New staff had to complete an induction and training before commencing work. Staff were supported by regular supervisions and appraisals.
The registered manager had an open door policy where staff could come and speak with them whenever they needed. A member of staff said, 'Any problem I will go to [registered manager] I am quite straightforward with her and she doesn't let anything linger, she will come and speak to me as well.'
An activity coordinator had been recruited and a fuller activity program had now been introduced. This included armchair exercise sessions, live music and movie afternoons. We observed staff doing 1 on 1 activities with people.
Staffing is adequate but they use some agency workers who get paired with regular staff.
any new or agency staff seem to be deployed with these staff so routines according to individuality are maintained.
Only standard training and induction mentioned, no specialist courses or funded qualifications.
Staff were provided with training that covered topics related to their role.
Activities programme has variety with a coordinator but no specialist or innovative approaches.
a fuller activity program had now been introduced. This included armchair exercise sessions, live music and movie afternoons.
AI Generated
Last inspected: May 2023
Management Quality
Well-led: Good
Direct feedback from current and former employees

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