Last updated: 10 February 2026
"Staff feel well supported by good management and strong team culture with solid training and activities, although staffing shortages at times and safety record gaps need fixing."
records showed mental capacity assessments were completed... However, these assessments had not always included information as to how the decision was reached... The provider audited medicines management processes and had identified some areas that needing improving
Staff felt well supported in their role... They said, “Right now we have good management in place.”, “We work as a team... The managers are good... Actions are taken immediately
Staffing levels ensured people were supported safely... People’s and their family members’ comments included, “They are short (of staff) at times”, “nights are always less well staffed
Staff had completed a range of training courses... Staff completed mandatory training... including in relation to safeguarding, medicines management, manual handling, and dementia.
The registered manager was being supported by the provider’s senior management team to make a number of changes... Staff felt well supported... “Right now we have good management in place.”
People had a choice of activities... “There is a lot to do, we love the Tai Chi and the music, and I like the craft things too. And I really love the outings, we have been to the [Victoria and Albert Museum], [Kew Gardens]
Staffing is adequate for safety but people say it is short at times and nights are thinner so shifts can feel stretched.
“They are short (of staff) at times”, “nights are always less well staffed but [my relative] says they are quick.”
Some gaps in mental capacity records and medication processes needed fixing even though action was taken quickly.
records needed updating to ensure detailed information was recorded regarding mental capacity decisions... audits had identified some areas that needing improving
AI Generated
Last inspected: July 2024
Management Quality
Well-led: Good
Direct feedback from current and former employees

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