Last updated: 10 February 2026
"Proactive safety culture and varied daily activities, but staffing lacks retention details and training misses career development."
The provider had a proactive and positive culture of safety, based on openness and honesty. Staff listened to concerns about safety and investigated and reported safety events. Lessons were learnt to continually identify and embed good practice. The registered manager was open and transparent about incidents... learn from any patterns or trends.
Staff told us everyone worked together to ensure people’s holistic needs were met. Staff felt confident to speak up and felt they would be listened to if they raised concerns. Staff confirmed they felt treated fairly.
There were enough of appropriately trained staff to support people safely and meet their needs. Staff confirmed the staffing levels were sufficient to ensure that people received good and safe care.
Per 2022 comprehensive inspection: Staff confirmed the training they received helped them to deliver good care. We reviewed the training records and saw training programmes were in place... Competency checks were undertaken... staff received supervision on a regular basis.
The registered manager was visible and involved in the day-to-day activities. Staff were complementary about the management team and confirmed they were approachable, visible and available to support the staff team when needed.
Per 2022 comprehensive inspection: Five activities coordinators were employed that provided activities seven days a week. We saw a variety of activities were provided such as gentle exercise classes, quizzes and trips out... magic table... 'Namaste room'.
Staffing levels are sufficient for safe care, but no details on agency use or staff retention to show it's better than average.
Staff confirmed the staffing levels were sufficient to ensure that people received good and safe care.
Training covers the basics and some specialist topics with regular supervision, but lacks funded qualifications or career development paths.
Per 2022 comprehensive inspection: some staff felt they needed more training on how to support people when they became distressed or anxious.
AI Generated
Last inspected: September 2025
Management Quality
Well-led: Good
Direct feedback from current and former employees

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