Last updated: 9 February 2026
"Strong leadership and supportive culture with staff pride and good safety, but staff retention and activities programmes need improvement."
Staff had received training to recognise signs and symptoms of abuse and felt confident in how to report concerns. Medicines were managed safely and risk assessments promoted independence whilst keeping people safe.
Staff showed pride in their work and embraced the provider's values. Staff told us they were well supported by the management team.
There were sufficient staff, with the correct skill mix on duty to support people with their needs. The rota showed this was consistently the case.
Staff had attended a variety of training to ensure they were able to provide care based on current practice. Records showed staff received regular supervisions and annual appraisals.
The manager provided strong leadership and was committed to promoting a person centred culture within the service. Staff told us, 'I have no issues with the management. They are really supportive.'
People participated in a variety of activities on a daily basis along with visiting entertainers and planned trips and events. People went out shopping regularly and made use of local facilities such as cafes and cinemas.
Staff numbers are enough to cover needs safely and consistently, but no word on low staff turnover or workloads that allow plenty of time with residents.
There were sufficient staff, with the correct skill mix on duty to support people with their needs. The rota showed this was consistently the case.
Varied daily activities and trips keep things interesting, but no activities coordinator or special creative programmes to make the job more fulfilling.
People participated in a variety of activities on a daily basis along with visiting entertainers and planned trips and events.
AI Generated
Last inspected: January 2018
Management Quality
Well-led: Good
Direct feedback from current and former employees

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