Last updated: 9 February 2026
"Supportive visible leaders and a trusting culture with stable staffing, but a basic activities programme makes the job mostly routine personal care."
The provider had a proactive and positive culture of safety, based on openness and honesty. Staff documented accidents and incidents appropriately... There was a robust governance system to monitor and analyse incidents.
Leaders and staff had a shared vision and culture based on listening, learning and trust. Staff told us they knew how to report issues that worried them and felt they would be listened to and action taken.
The service was not currently using agency staff. People and relatives told us there was a core group of staff that had worked at the home for some time and knew people well.
Training compliance rates were high, and staff could access further training to enhance their role. Managers made sure staff received training and regular appraisals.
Leaders were visible, knowledgeable and supportive, helping staff develop in their roles.
We saw several examples of community engagement during the assessment. For example, the care home had links with local churches and shops, and people and staff participated in charity events in the local community.
Just basic community links and charity events, no activities coordinator or varied programme, so the job is mostly routine personal care.
We saw several examples of community engagement during the assessment. For example, the care home had links with local churches and shops, and people and staff participated in charity events in the local community.
Gaps in interview notes about staff's past job history, even though basic checks like references and background checks were done.
We identified some gaps in the interview notes regarding people’s employment history which we fed back to the provider and were assured this would be looked at.
Staff did not always record details for time-sensitive medicines, though it was fixed right away during the visit.
We identified that staff did not always record information about time sensitive medicines which was resolved immediately after we fed this back.
AI Generated
Last inspected: March 2025
Management Quality
Well-led: Good
Direct feedback from current and former employees

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