Working at Sheringham House
32 Norfolk Road, Ilford, IG3 8LQ
Operated by Chartwell Care Services Limited
5 bedsResidential homes
Workplace Score
6.4/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 6.4/10
Key Finding
"Good management and positive culture, but basic activities programmes and adequate staffing hold it back."
Safety & Risk
7/10
✓
Safeguarding systems were in place to safeguard people from abuse. Medicines were being managed safely. Staff knew about safeguarding processes and had received training.
Staff Culture
7/10
✓
Relatives and staff told us there was an open and positive culture at the service. Staff were positive about the management of the service.
Staffing Levels
6/10
✓
There was enough staff to support people safely. Staff rotas confirmed there were enough staff to support people safely.
Training & Dev
6/10
✓
Staff had completed key training such as on learning disabilities and first aid to perform their roles effectively. Regular supervisions and appraisals had been carried out.
Management
7/10
✓
The home manager knew the service, people and staff well. Staff were positive about the home manager. A staff member told us, '[Home manager] is a good manager.'
Programmes
5/10
!
Per 2022 comprehensive inspection: People were supported to pursue their interests and daily routines, such as going out, walking, shopping, watching films, sensory activities, listening to music and travelling on public transport.
Points to consider
No dedicated activities coordinator or specialist programmes, just basic outings, sensory activities and support for daily interests.
Per 2022 comprehensive inspection: People were supported to pursue their interests and daily routines, such as going out, walking, shopping, watching films, sensory activities, listening to music and travelling on public transport.
Staffing is adequate but nothing special, with no details on low agency use or strong staff retention.
There was enough staff to support people safely. Staff rotas confirmed there were enough staff to support people safely.
Only standard mandatory training like learning disabilities and first aid, no specialist courses or funded qualifications.
Staff had completed key training such as on learning disabilities and first aid to perform their roles effectively.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: March 2025
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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Chat on WhatsAppSources
- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews