Working at Sherburn House

People received their medicines safely. Staff knew how to ensure people received their 'as required' medicines when they needed them. However, some of these medicines did not have protocols in place.

There was a positive leadership in the service. The service was well led by a management team who led by example and had embedded an open and honest culture.

Staff received the training and updates they required to effectively carry out their role. Staff told us the training they undertook was useful and relevant.

The registered manager and management team were approachable and sensitive to people's needs. Staff told us they found the management team supportive.

People enjoyed activities that took account of their diverse needs. One person was supported to attend a men's group... People had access to the community facilities such as swimming pools and sensory experience rooms.