Last updated: 9 February 2026
"Enough staff with good support and enjoyable activities, but serious safety risks like unsafe medicines storage and staff fears over job security hold it back."
Medicines were not always managed safely. We found instances where some medicines, such as topical creams, were not always stored safely.
Several staff reported fear of negative consequences, including job security, if they raised issues.
There were sufficient staff deployed, who received the training and support they needed to carry out their roles effectively.
not all staff had up-to-date training. Following our assessment, the provider confirmed that expired training had been scheduled
some staff did not feel they could raise concerns about the work environment and be listened to as they felt their job security would be compromised.
People appreciated the range of activities and outings available. One person shared, “We go out shopping with the staff and to places like Chester Zoo.”
Serious safety problems like unsafe medication storage, choking risks not followed, and infection control gaps make it risky to work here.
We found one record of a choking incident for one person whose diet records showed they had been given food which did not align with the recommended dietary requirements.
Not all staff training is up to date so you might not feel fully equipped for complex neurological care.
not all staff had up-to-date training.
Some staff worry about job security if they speak up about workload or other issues.
some staff did not feel they could raise concerns about the work environment and be listened to as they felt their job security would be compromised.
AI Generated
Last inspected: June 2019
Management Quality
Well-led: Good
Direct feedback from current and former employees

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